Rationalization

We like to think we're better than this.
We deal with annoyances all day, to the point that even a good customer, becomes an annoyance. We think we are smarter than them. Better than them. With this conceit comes bad customer service.

We need to realise, an angry customer usually is an irrational being. An irrational being lacks logic, and reasoning skills. An irrational being is comparable to a dog, or a territorial gorilla.
No matter how many times you say 'good dog; I don't mean any harm' that dog will still growl. Still bark. Still bite. Until you beat sense into it. Animals only recognise power.
Unfortunately, as customer service personnel, we can not display power. We do have power. But displaying it, is not good customer service, nor professional.
So reasoning with the customer, using logic, is wasted breath. Wasted effort. Just placate them.
Toss that growling dog a raw steak. Step out of the fenced off yard.
Of course, you need to follow the rules and policies. There's no such thing as a free lunch.
They won't learn from this, no.
They'll be back next week. No matter how many times you make a mistake, they will return. America. Eff yeah.
You have to make them sick somehow to make them stop coming. And even then, they have a high probability of returning.
I may have rambled and lost my point. Just trying to say, an angry customer will not understand logic or reason. They cannot. You ever been angry? You're not listening to anyone. You're raging and burning everything with your eyes.

And everyone has the same, predictable behavior. They walk up, dignified, head held high, prideful, and toss the food on the counter. Indignant. Like we're supposed to know exactly what we did wrong, because we did it on purpose. Granted, yes, sometimes I do. BUT damn what do you expect, the only people paid less than us are waitresses. And they get tips.
But we can't use that excuse. Unprofessional.

Everydamnday.
Damn, it's so tiring. And we always forget about the nice ones.

Today I was thinking, 'people are just people' I needn't be so nervous, just people with flaws, needs, wants, desires, like me, right?

Today I hand out some food through the drive thru. like a good boy. Few seconds later I see the same maroon jeep back up. She's several feet away. She says the fries taste like ass. They're cold. I lean out, far, reaching for the bag o fries. We'll get you a new one I'm saying. They're like 10 hours old! she says as she throws them at the store.
why
the
fuck
do
I
Even
try
for
these
people



When I returned with boiling hot fries, she was closer to the window.
The next person was all smiles, as was everyone after that...

Even before I worked here, I don't think I would ever throw food at a stranger, unless he was directly mocking me/provoking me.
The nerve of these people. Of course there are always two sides.
Still. Fucking think.

And so I thought. If the average after 10pm customer was like that... I'd never be nice to anyone at work.
makes much more sense now.

Right im done now.